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Sunday, January 16, 2011
Attitude of service

You can develop an attitude of service.

When you see your role in selling as one that starts with serving, you find ways to be of service . . . and that will lead you to the opportunity to generate more sales.

What does it mean to have an attitude of service?

It means being proactive.

It means being memorable.

It means being available.

Take the proactive approach to do little things that make a big difference in how your clients, prospects, and contacts feel about you. By thinking of ways to serve them, you will enhance their attitude about you.

Think of ways that will make the experience of dealing with you one people will remember. Find ways to make the YOU factor the WOW factor.

Give people many ways to contact you, and when they do, respond FAST. Being available and responsive are key elements in building relationships.

Remember what Arch McGill and Earl Nightingale said about service:

The customer perceives service in their own terms.
Arch McGill

We will receive not what we idly wish for but what we justly earn. Our rewards will always be in exact proportion to our service.
Earl Nightingale

Gary O'Sullivan
About Us: The Gary O'Sullivan Company is a consulting firm dedicated to building people to build business. Gary O'Sullivan, Founder and President, is a visionary senior-level executive with proven success in strategic planning, development, management, and leadership of operational initiatives in business development.


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With a rich and impressive resume dating back to 1971 — with experience in direct sales, middle management, and upper management as senior vice president of marketing for a publicly-traded national company — Gary O'Sullivan understands business from every viewpoint.

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