No matter how much I fly, I’m always amazed at the process. And the process usually works pretty well! You know why? Because the members of the flight crew — people who may have never met before — come together and, in a matter of moments, start working together as a team. Why? Because they have a common vision of exactly what needs to happen. Now let me ask you a question: Do your people come to work every day knowing exactly what they need to accomplish? Do they have a vision of a common purpose? And do they work together flawlessly?